Contact an Advisor - Customer Support Issue
I understand the EA app was having difficulty downloading items recently. I purchased a Sims 4 expansion pack the other day and my order went through multiple times because it wasn't showing up as do...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi there @emorgank
I'm sorry to hear you're having issues getting through to live support for help on your refund!
Let's try the following to get your help request submitting so you can speak with the live support team. On the help site here, select EA app as the product. Then click the option to See all help topics, navigate to the Orders category on the left-hand side, and select I want a refund. From there, you'll be able to see the current contact options and you can either start a live chat, or contact in through email. If these steps don't work for you, please let me know any issues you come across.
Thank you for taking the time to provide your feedback as well, we'll be sure to send this feedback along to the proper teams.
