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KalaisMusic's avatar
KalaisMusic
Rising Novice
12 months ago

Deleted everything after update

I opened the EA app to play Sims 4 and received an orange pop up at the top that says the game requires a restart within the next 18 hours. I thought, "I guess I'll go ahead and restart it now". Soooo i restarted, pulled the EA app back up, and pressed on "play" The Sims 4. After the game loaded, I see "start new game" where I usually would see resume, and instead of my Sims face it shows a white figure. I tried to go to my save files but they're all gone. The only option I have is to start a new game. I had 3 save files! I had a whole legacy on the one I've been playing with lately, that took me months to create. I went into my Sims 4 folder and I see my save files are there. I only had the MCCC mod which is updated and compatible, and the RPO mod which is also updated and compatible. I am using a Dell laptop and I still have lots of space. Trying to give as much information as possible 'cuz IDK what to do, I am extremely frustrated. Please help!

SN: I was playing Sims 4 all morning the day this happened (8/6/24), and everything was fine. I closed it to run to the grocery store. When I came back it asked me to restart the game and I did. I also deleted my WW and repaired Sims 4 through the EA app before opening my game again. That's when the issue happened. That's what makes me think it's an EA issue with either the restart or the repair deleting everything. "C:\Program Files\EA Games\The Sims 4" as the install location. Yes, there is a Sims 4 folder is in my documents. When I open that folder all of my Save slot files are there as well so I dont understand why my saves aren't loading in the game. 

Please lmk what you think and if you have any other tips!

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    12 months ago

    KalaisMusic 
    This used to happen quite a bit. As it is one of those small issues that doesn't recognize saves as it should, I would start from the bottom and work my way up to more advanced steps. You can see the save folder in Documents, which is good. If you see the save folder, it wasn't deleted.

    Remove mods first, as it could conflict with an update
    Clear the cache, run a repair, and log in
    Move the save folder to the desktop. Create a new save folder and transfer data to the new folder.
    Uninstall the game - When you reinstall it, move the save folder back to where it belongs.
    Save should be pretty simple: C:\Documents\Electronic Arts\The Sims 4\saves