Did anyone else's add-on/expansions get deleted after update?

Question

I haven't been on in a few months because I've had to move twice. The game needed an update so I obliged. But to my disappointment my add-ons for the Sims 4 were deleted and there was no trace of them on order history, only on my saved games. I talked to an associate on chat and they said the only way they can help me is if I have an invoice, and all of my invoices except propass were deleted. I spent good money on 6 of these games that I worked very hard for. They blocked me from chatting with a live associate and my case says "waiting on player" with no way to move forward. I have been robbed and they are committing theft with no way for them to want to help. How can I get my games back? I have a picture of my saved games and it says 6 add-ons are missing. How can I get help to do anything about the add-ons?

elliebreton · Answer

Is it through Steam or the EA app? If I were you I would post on the Sims 4 technical issues section as you may get someone there who could help. But, if it's any consolation, it may just be a glitch. I had a similar thing happen with the EA app a few months back, I don't remember too well but am fairly certain I just restarted my PC and they came back.

The Sims 4 Technical Issues - PC | EA Forums