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wrenhaskitchens's avatar
wrenhaskitchens
Seasoned Newcomer
2 months ago

endless loading screens

i have no idea why but whenever i go onto a new lot, the loading screen doesn't end. i've tried just restarting my laptop, but now i can't open any of the saves anymore because of the loading screens. repairing the game did nothing, and neither did uninstalling and reinstalling the game. i can't access the 'Exit Game' option in the loading screen, and so each time i try (unsuccessfully) to launch the game, i have to shut down my entire laptop if i want to close the app

EDIT: i removed the Off The Grid lot challenge and it works fine now. very frustrating that this issue exists

  • I have the same issue, the loading screens when travelling between lots doesn't go away, the text in the loading screen changes but the game never fully loads the new lot. I had to exit by shutting down the computer  since the game blocked task manager even. I've also tried reparing the game and uninstalling/installing again but nothing works 

  • Hello, I have the same problem. I was trying to color a solar from the gallery and the loading screen does not finish. Also last night I was playing and tried to save the game to exit the game and the save screen never ended. I tried to repair the game but it did not work. 

  • wrenhaskitchens  I'm glad to hear removing Off the Grid worked for you.

    xxogenesis lucia_1416_  If you're also using the Off the Grid challenge, please remove it.  If that doesn't help, test a new save, for comparison's sake.

    If the new save is affected too, please create a new thread describing your issue.  Include a dxdiag as well.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.