Hey igdvfixpthur, Are you trying to update Sims 4 through the EA App? If so, can you please try clearing the app's cache and repairing the game to see if the error persists? It might be worth testing with mods/cc removed. If you could also let us know what device you're using and what the error message says, that'd be great, thanks!

Forum Discussion

igdvfixpthur

Newcomer

4 hours ago

Failed installation of new update

undefined

error code

1 Reply

EA_mplsnow
Community Manager
2 hours ago
Hey igdvfixpthur,

Are you trying to update Sims 4 through the EA App? If so, can you please try clearing the app's cache and repairing the game to see if the error persists? It might be worth testing with mods/cc removed.

If you could also let us know what device you're using and what the error message says, that'd be great, thanks!