Hey, I know this is probably an old thread but I am having issues with the "for rent" order and I cannot reach a phone or chat advisor. I cannot even open a new case as I only get recommendations for generic articles. What happened is that I pre-ordered and forgort that I had to enable "allow transactions abroad" on my ebanking for my card to work with EA so I got emails about the payment method needing to be updated. I went into my account and tried to update but clicking update payment methoid was doing absolutely nothing, so I thought I would cancel and repurchase. It is now showing completed and delivered but when you click thew drop down menu it shows canceled. But I cannot purchase again because it shows "In library". Can I get some help please as I need to be able to download it today? [CM Edit: Split post, title update]

Hey there @Stavrikat, For billing issues with your preorder, you'll want to get in contact with the live support team so they can review the transaction details a bit further with your preorder and see what's going on- here on the forums, we aren't able to access your specific account information to investigate into this. Please contact live support from the help site here so they can take a look.

For Rent preorder payment issues | EA Forums

68 Replies

EA_Solaire
Community Manager
2 years ago
Hey there @Stavrikat,

For billing issues with your preorder, you'll want to get in contact with the live support team so they can review the transaction details a bit further with your preorder and see what's going on- here on the forums, we aren't able to access your specific account information to investigate into this.

Please contact live support from the help site here so they can take a look.
Stavrikat
2 years ago
I am struggling with getting live support, eventually managed to open a case in the bug report from the EA app but no response. I guess live support is not a global option....thanks though, I hope they will help me at some point in the future but I don't dare imagine I'll be able to download today and play. Same thing with growing together.... I'm never going to pre order again. 😑
EA_Solaire
Community Manager
2 years ago
@Stavrikat

On the help site here, you can select EA app as the product, select the Orders category, and select I want to check my order status. From there, you'll see the current available contact options.
Stavrikat
2 years ago
@EA_Solaire You are my favorite person of the month 🥰
sally79111
2 years ago
I tried to preorder the For Rent expansions pack but when I had the money, it never went through. I tried to cancel it but now I can't even buy it any more. Can someone please help me.
EA_Solaire
Community Manager
2 years ago
Hi @sally79111

Please follow the steps in the accepted solution on this thread to reach out to the live support team so they can review your billing details and see what's going on with your preorder.
RowanGrey
2 years ago
EDIT: (( I have spoken to Rajnish at EA Help Services. Apparently this issue is known and being resolved. I was told to wait, so, I will wait. I am perturbed about being charged so much for something that didn't work, but what can you do? Stuff happens in life. Hopefully it will be fixed soon. Thanks for your time.))

Hello,
I am reaching out to express my frustration with the recent experience I had with The Sims 4. Despite being a long-time player, I encountered a significant issue with the game, which has left me feeling quite upset. I have been charged $120 by EA for The Sims 4 For Rent, and I have a receipt to prove that I have been charged twice for the same product. This has left me feeling ripped off and confused.

What's more, I have been a loyal player for 23 years (since CD's and Blockbuster were a thing), and it is disheartening to see that I am not the only one facing such problems with the game.

I have taken several steps to try to resolve the issue, including canceling my order, clearing the cache, reinstalling the game, and checking my internet connection, but to no avail. I am at a loss as to why I am unable to play the game and why I have been charged twice for it. I would like to know what is causing this issue and how I can get a refund.

I appreciate your assistance in this matter.
Thank you.

I have included the original receipt as proof.
EA_Solaire
Community Manager
2 years ago
Hi @RowanGrey

If you're seeing a duplicate charge for your preorder, that' something the live support will need to look into with you as we don't have access to your billing information here on the forums.

Please use the link in the accepted solution in this thread to contact live support so they can look into refunding your extra charge.
RowanGrey
2 years ago
@EA_Solaire thanks for your direction and patience. I'm perturbed but i have been told to wait for a solution, so I am waiting. I hope it goes well for you.
Nimullitia
2 years ago
Just tried this myself and had the person on the live chat tell me there is nothing they can do, even when I pointed out that we are being told to contact them so they can review the transaction details they still said they couldn't, now I am stuck with a order still marked as "Processing" and no way to resolve it, gg EA
((edit, managed to fix it myself, if anyone else is having the same issue I recommend if you have paypal or anything else linked to your EA account change your payment method to that, easier than trying to get them to fix it.))