Recently for the past month or so I have been unable to connect to the gallery, I've had access to it for the past 5 years but around August it started to just endlessly attempt to connect. I did not have a problem with this before but it has kept me from being able to play the new event.
I had access for the previous event that happened in July, and I have not had a problem receiving updates for the game. The EA app says I'm online, I've even purchased content just fine throughout the month but it still will not connect while in game. Weirdly I've only had this issue with the sims 4, and the sims 3 is running perfectly fine online.
I've tried restarting my PC, restarting the EA app, clearing caches, deleting old saves, removing all mods, switching WIFI networks, moving to a hotspot, I even repaired the game with all the DLC. I checked my antivirus and firewall settings, both the EA app and sims 4 are allowed through it.
I really don't want to have to delete the game and redownload it but I'm not sure what else to even attempt at this point. Does anyone know anything else that might work? I love the game and the new event rewards look really cute, I'd like to be able to get access to the online section of the game so that I can unlock the rewards.