Forum Discussion

callman20's avatar
callman20
Rising Newcomer
2 days ago

Game crashes when trying to load save

Game crashes back to EA app anytime I try to load my save. I've never used mods or CC and have tried repairing the game, no luck

crashing
never cc or mods
pc

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi callman20​ 

    Do you have the issue only with one particular save game or generally ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • callman20's avatar
    callman20
    Rising Newcomer
    2 days ago

    I only have one save game at the moment so I cannot tell if others would be affected without trying to create a new household.

    There were last exception files, I deleted them, relaunched my save, and got this new one.

    <?xml version="1.0" ?><root>

    <report><version>2</version><sessionid>76926664bf14a0d46a01f0e0</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-05-11 10:13:04</createtime><buildsignature>Local.Unknown.Unknown.1.123.85.1020-1.300.000.239.Release</buildsignature><categoryid>jewelry_component.py:154</categoryid><desyncid>76926664bf14a0d46a01f0e0</desyncid><systemconfig/><screenshot/><desyncdata>Exception applying attributes to object gemologyTable_CraftedJewelry_Bracelet:0x08121573a3ae0aa6 (AttributeError: 'NoneType' object has no attribute 'jewelry_tracker')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 2501, in attributes&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\game_object.py", line 1448, in load_object&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 2512, in load_object&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 98, in wrapped_method&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\state.py", line 2609, in on_post_load&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 98, in wrapped_method&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\jewelry_component.py", line 154, in on_state_changed&#13;&#10;AttributeError: 'NoneType' object has no attribute 'jewelry_tracker'rtim=0&#13;&#10;Client Session Time: 30.12&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,696,0,6209&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce MX250 32.0.15.8183, GUID: 3A06165F-9000-11F0-81FF-0C7A1565375D&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>76926664bf14a0d46a01f0e0</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-05-11 10:13:35</createtime><buildsignature>Local.Unknown.Unknown.1.123.85.1020-1.300.000.239.Release</buildsignature><categoryid>jewelry_component.py:154</categoryid><desyncid>76926664bf14a0d46a01f0e0</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'NoneType' object has no attribute 'refresh_tense_buff' (AttributeError: 'NoneType' object has no attribute 'refresh_tense_buff')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1881, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1101, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\game_object.py", line 1487, in finalize&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 2623, in finalize&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 98, in wrapped_method&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\state.py", line 2382, in on_finalize_load&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\state.py", line 2514, in _apply_tested_states_on_location_changed&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\state.py", line 2493, in _apply_tested_states&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\state.py", line 3302, in set_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\state.py", line 3365, in _trigger_on_state_changed&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 98, in wrapped_method&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\jewelry_component.py", line 154, in on_state_changed&#13;&#10;AttributeError: 'NoneType' object has no attribute 'refresh_tense_buff'rtim=0&#13;&#10;Client Session Time: 30.12&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,696,0,6209&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce MX250 32.0.15.8183, GUID: 3A06165F-9000-11F0-81FF-0C7A1565375D&#13; &#10;</desyncdata></report>

    </root>

Recent Discussions