Forum Discussion

KKragt's avatar
10 months ago

Game keeps loading

I can not play as the game keeps loading. I want to select my family that I had saved but after I do it keeps loading for ever a nothing happens only loading. I did a game fix several times not working, I dit several times a uninstall and new download but also not working. The ea chat is also not giving any options or solutions. This is now 5 days so 5 days not able to play the game. Please help!! 

20 Replies

  • LTasare's avatar
    LTasare
    Seasoned Vanguard
    10 months ago
    @KKragt I hope that a solution will be found for you too, so that you can continue playing as well, for me it was enough to remove the off-the-grid issue. good luck 🙂
  • @crinrict I send you a PM I also found the lastException this is in it:

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>a4046c526d88b10e6710cafb</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2024-10-17 08:31:45</createtime><buildsignature>Local.Unknown.Unknown.1.109.207.1220-1.300.000.191.Release</buildsignature><categoryid>(AS)widgets.GameEntry.Neighborhood.controls::NeighborhoodMap</categoryid><desyncid>a4046c526d88b10e6710cafb</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/HighlightLotsEdit()&#13;&#10; at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetNeighborhoodMode()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/DispatchToWidget()&#13;&#10; at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages()&#13;&#10; at olympus.core::LayoutManager/OnDemandWidgetLoadComplete()&#13;&#10;rtim=10010&#13;&#10;Client Session Time: 25.08&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,320,1,5827&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Versie 13.7 (build 22H123) GPU: Intel Iris Plus Graphics 640 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: x86_64&#13; &#10;</desyncdata></report>
    </root>

  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @KKragt Do you have any white screens when trying to load one of the worlds ?

    I'll check your save after my AHQ rounds :D
  • @crinrict yeh before this loading issue I had a white screen when I wanted to enter the world Tomarang.
  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @KKragt OK. That's still a known issue unfortunately and probably what the LE is about.

    I'll let you know what I find.
  • @crinrict thank you so much!!
    I indeed found something about that issue and tried this:
    Exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop.
    Go to the EA App/Origin, clear its cache (in the EA App that's Help > App Recovery), then do a Game Repair
    Launch Sims 4 and reset your Options.
    Select "New" and see if you can load the new world.
    If that works, exit and copy your old Saves files (not folder) into the new folder and try loading one of those.

    but unfortunately it did nog work ☹️
  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @KKragt I gave save a test and can duplicate what you see. The save is totally broken. You basically have this issue: https://answers.ea.com/t5/Bug-Reports/White-Screen-when-loading-world-Patch-1-109-207/m-p/14137190/ it's just that you don't get to that far anymore.

    There's one backup that still loads but Tomarang is still a white screen so it's likely to corrupt too.

    You can make your game work again by disabling For Rent but that will loose you all the content from that pack

    You can then save the game (under a new name) and exit, then enable the pack again. As said, all content from the pack will be gone but it's either that or abandoning the save.

    Please let me know if you need instructions for disabling packs.

    Also post in the thread linked above to show that you have the issue to. I'll forward your save to a Community Manager.
  • @crinrict it worked I disabled for rent en now I can play again with my sims family and go to the for rent world again! Indeed everything is gone from the for rent stuff but no problem something to do to put everything back again hahah.
    THANK YOU SOOOO MUCH!!!!!!
  • crinrict's avatar
    crinrict
    Hero+
    10 months ago
    @KKragt Keep a backup of the current status before you start putting stuff back. I would also play awhile after each rental unit you put back to see if it's the culprit.