Forum Discussion

7 months ago

game wont load tells me to restart/reload game

Every time I open the game and click on the household to play from the main menu it will load like I will be able to play then a notification comes up saying " The game failed to load" error code 13...

gameplay issue

joreneet

Newcomer

2 months ago

Any update to this? I'm having the same problem

rosemow
Hero
2 months ago
If you haven’t already done this, and you use mods or cc, try moving the whole mods folder to another place and then testing to see if the issue remains without mods/cc therejoreneet
crinrict
Hero+
2 months ago
Hi joreneet

crinrict wrote:
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload them to a new post in this thread.

Please either create a .rar file to upload or copy/paste the content into your post.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.