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Cowdog23's avatar
Cowdog23
6 months ago

game wont load tells me to restart/reload game

Every time I open the game and click on the household to play from the main menu it will load like I will be able to play then a notification comes up saying " The game failed to load" error code 13...
gameplay issue
crinrict's avatar
crinrict
Hero+
6 months ago
@cowdog23

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload them to a new post in this thread.

Please either create a .rar file to upload or copy/paste the content into your post.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

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