i cant click the play button on the sims 4
the play button is greyed out on the sims 4 and everything is updated and repaired, but i still cant play it. pls help
Forum Discussion
@Chelsiecat3 As a first step the following will begin troubleshooting to find the cause of the issue. First, do you mean the play button in the Sims 4 game, or do you mean the play button in Origin? Also, are you on PC or Mac?
If you mean the play button in the Sims 4 game...
Do you have Mods or CC (or have you ever had them)? If you do please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache files mentioned and run the repair.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.
- Exit your game then exit Origin. Please drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new Mods folder.)
- Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.
If it was Mods/CC: If this fixes the issue I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
Let us know how it goes. Thanks!
SheriGR ☕ – I don’t work for EA
