Forum Discussion

2 years ago

Solved

if i uninstall the sims 4 will i lose what i have in my gallery?

I want to get rid of two of my expansion packs on another account, but I know that I can´t do that without uninstalling the whole game. The problem is, I don´t know if, by doing that, I´ll lose what ...

gameplay issue

JonaO703
2 years ago
@pena2677 Hi! I'm not sure if I understand what you want to do. It sounds like you have two accounts (both are PC or Mac, yes?) and you have some packs on one account that you want to use on the other account. Is that correct? If so, have you thought about merging your accounts so that all of your purchased packs are available on one account? You can do that by contacting EA and asking to merge the accounts.

https://help.ea.com/en/contact-us/
I'm not sure but I think that even if the accounts are merged, all your Gallery shares should remain intact but you should ask the EA representative to be sure.
If you want to maintain separate accounts. then you may have to purchase the packs again and so long as you don't delete any accounts, the items that you've shared to the Gallery should remain.

JonaO703

Hero

2 years ago

@pena2677 Hi! I'm not sure if I understand what you want to do. It sounds like you have two accounts (both are PC or Mac, yes?) and you have some packs on one account that you want to use on the other account. Is that correct? If so, have you thought about merging your accounts so that all of your purchased packs are available on one account? You can do that by contacting EA and asking to merge the accounts.

https://help.ea.com/en/contact-us/

I'm not sure but I think that even if the accounts are merged, all your Gallery shares should remain intact but you should ask the EA representative to be sure.

If you want to maintain separate accounts. then you may have to purchase the packs again and so long as you don't delete any accounts, the items that you've shared to the Gallery should remain.

pena2677
2 years ago
Thank you so much!! That helped me so much!
- suzushka
  2 years ago
  @pena2677: Idk if you duplicated purchases for everything *but* those two expansion packs, but if so, you might want to take advantage of having customer service on the line to try to negotiate a refund/credit. No idea if it will work, but that’s totally what I’d do. 😉
  May the confluence of summer solstice and Int’l Yoga Day bring you 🍀 => speedy & painless resolution!
  @JonaO703: Nice solve! I had no idea merging accounts was a thing! Not to be snarky, but the possibility of a simple and seamless solution didn’t even cross my mind. 🙄 I’m also super-glad I caught your response before I hit reply button. I was still mentally mapping through the feasibility, logistics, and potential implications of manual file manipulation, and translating that into language even approaching clear and concise was going to take *a-while*. 😅