Broken UI- no mods

Hi 8armld8b1409​ 

is it just this household ? Could be something is corrupted about it.

With your mods out, make sure to delete the localthumbcache file, then move the family out via the household manager (or evict them from the map) and place them in the house again to see if that fixes it.

If not, do you have any LastException/LastUIException files in Documents\Electronic Arts\The Sims 4 ?

• Delete the ones you have
• Trigger the error again
• Check if new ones are created
• If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

Did you try reloading an earlier savefile ? I had similar issue and this worked.

8armld8b1409​  Your UI settings may have been inadvertently reset so you might want to look at the settings.  Look in Game Options>Accessibility.  At the top, click on the Reset button to reset the UI scale to the default setting or just grab the circle on the UI Scale to manually adjust the slider.  

Hope this helps.

This seems to be the last UI exception;

<?xml version="1.0" ?><root>

<report><version>2</version><sessionid>7ff49a3be619291569714cba</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-01-21 22:02:17</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1220-1.300.000.230.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray.controllers::CareerPanelButton</categoryid><desyncid>7ff49a3be619291569714cba</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray.controllers::CareerPanelButton/UpdateWorkStatus()&#13;&#10;    at olympus.gui.buttons::Button/Draw()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/ConfigurePanelButtons()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleUpdateSelectableSims()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=3061&#13;&#10;Client Session Time: 18.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 26.2 (Build 25C56) GPU: Apple M4 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

<report><version>2</version><sessionid>7ff49a3be619291569714cba</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-01-21 22:02:17</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1220-1.300.000.230.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray.controllers::CareerPanelButton</categoryid><desyncid>7ff49a3be619291569714cba</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray.controllers::CareerPanelButton/UpdateWorkStatus()&#13;&#10;    at olympus.gui.buttons::Button/Draw()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/ConfigurePanelButtons()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleSimActivated()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=3068&#13;&#10;Client Session Time: 18.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 26.2 (Build 25C56) GPU: Apple M4 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

<report><version>2</version><sessionid>7ff49a3be619291569714cba</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-01-21 22:02:22</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1220-1.300.000.230.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray.controllers::CareerPanelButton</categoryid><desyncid>7ff49a3be619291569714cba</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray.controllers::CareerPanelButton/UpdateWorkStatus()&#13;&#10;    at olympus.gui.buttons::Button/Draw()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/ConfigurePanelButtons()&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/HandleUpdateSelectableSims()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at widgets.Gameplay.SimSelector::SimSelectorMain/HandleHideTransitionScreen()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=3498&#13;&#10;Client Session Time: 18.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 26.2 (Build 25C56) GPU: Apple M4 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>

</root>

Seems to be an issue with the career panel.

Do you have the same for other households ?

Have you tried evicting the Sim from the map and placing him again ? Was he at work when this happened ?