Hi cecilio123
could you describe what issue you are seeing ? Do you not see your saves ? Does the game crash ? Booted back to the map ? Endless loading ?
For booted back/Endless loading
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
For crashing/saves gone: What platform are you playing on ?
