Forum Discussion

Renasai1's avatar
Renasai1
New Adventurer
6 months ago

Item saved from web gallery no longer available

I'm on PC and I've just updated my game today. When I was offline a few days ago, I went onto the web version of the gallery and downloaded a couple of items, but couldn't access them because my game was outdated. Now this message, "oops items from web version of the gallery is no longer available" keeps popping up every time I open my game and during random times in the middle of my gameplay.

I've already tried deleting caches, removing the items I've downloaded from the web version, adding them back, nothing helped. 

pc
the gallery

13 Replies

Show More
  • crinrict's avatar
    crinrict
    Hero+
    6 months ago

    Hi Renasai1​ 

    I don't know why that pop-up is popping up all the time but if you think it's something on your account, then only EA can help you.

    I'm not sure if it's something on your account or not, it could be something in the game files but since it's not the user file, I wonder if it's something in appData. If that's the case, another windows user would take care of that so hence the suggestion. I really don't know where else this would be saved.

    The easiest way to find out if it's an account issue is if you have access to another computer you could install the game on and test.

    You should be able to open your game from another local admin account. What error are you getting ?

  • Renasai1's avatar
    Renasai1
    New Adventurer
    6 months ago

    I've figured out how to set up it up properly this time. I made it a local admin account. I signed into the EA app and launched the Sims. The popup still happened in game, even with a fresh documents folder. I also took another screenshot and uploaded it on the post again, so hopefully it loads this time.

  • Renasai1's avatar
    Renasai1
    New Adventurer
    6 months ago

    Can this be moved to bug reports? I've gone to EA and their troubleshooting did not help when I told them I already did it. Then they disconnected me from the chat.

Recent Discussions