Map reload when loading family

Hi ShelanR 

Could you please provide the following information

• Are you using mods/cc in your game ?
• What platform are you playing on ?
• Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
  • Delete the ones you have
  • Trigger the error again
  • Check if new ones are created
  • If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.

Thank you it was the last resort files

HI ShelanR 

Is it working now with the same family ?