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AyakaBunha's avatar
AyakaBunha
Newcomer
3 hours ago

Missing pack

Hello,
Today in the morning I played the Sims and everything was fine.
Now when I tried to open the Holiday Free pack was missing even when I open the store and it says that I have it.
Please help.

 

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey AyakaBunha​ , have you tried clearing the EA app cache to see if it helps? To do so, click on the three dashes in the far-left corner > Help > App Recovery > Clear cache.

    Let us know how it goes!