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nikoleta002's avatar
6 months ago

My game is stuck on loading screen after i selected a household

Hi i need help with something. Hello, I hope someone can see this comment and help me. So my game is opening just fine but when I click to open a household (any household) it's stuck on loading screen... I can see the plumbob turning and the comments under it changing, so it's not frozen, but stuck there for hours. I tried repairing the game or playing offline but nothing. I also tried to rename the sims folder, when I opened it I created a new character and it was fine, then I copied my save files from the rename file to the new the sims 4 file but when I opened the game, it was again stuck on loading screen when I clicked to open a household. Also I tried uninstalling and reinstalling the game and still nothing. This change was very sudden, one day I was playing just fine and the next it was stuck on loading screen. I don't think it has something to do with a mod/cc or a pack because it has been a while since I downloaded something new. I don't know what is wrong or if there is anything else I can do... is it the game's fault or could it be my laptop? 

9 Replies

  • Hey! Yes I tried opening my game without mods/cc and it's still stuck on loading screen... 

  • crinrict's avatar
    crinrict
    Hero+
    6 months ago
    @nikoleta002


    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
  • Hi! i do have LastException files in The Sims 4 file. i deleted it and it created a new file, so i am sending it here. if you have trouble opening it, please let me know.

  • crinrict's avatar
    crinrict
    Hero+
    6 months ago
    @nikoleta002 Please move your mods folder to the desktop, delete Documents > Electronic Arts > The Sims 4 > localthumbcache, repair your game and then trigger the error again and provide the LE on a vanilla game.
  • Hi again! So i did that and now very few of my households are able to open and for now it seems that the game can run somewhat normally in a few cases. i tried to put my mods back in the game and again only specific households could open. when i opened the game without mods, it didn't create a new LastException file and i could only see the one that was created yesterday, but when i put the mods back, it created a LastException file, so i will send this for you to see. Is there something i can do to be able to open the households that are not opening? what could be the issue with these households? can i save my sims or the houses of these specific household in my gallery and place it somewhere else, without opening these households? Also i would like to thank you for helping me and finally after a few months it seems that there is some small progress, so thank you!!! and sorry if i am annoying... 

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago
    @nikoleta002 The issue with this LE is that you have a lot of references to issues with MCCC. Did you update all the modules correctly ? It's best to ask for help with this LE in the MCCC discord. They can help you better
  • How do I update all the modules correctly? Also how do I find the MCCC discord?