My save progress is gone
My save progress is gone. I went to play my game through EA and when the game loaded I noticed "Start New Game"
I play on PC. HP laptop. Windows 11
Please help! I had over 59 hours on this game!
Forum Discussion
12 Replies
- @knxcholx Could you check your game to see which folder the game uses: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Sometimes the game switches between oneDrive and local drive which can lead to issues.
Come back with the result for further help. It says it's under one drive
- @knxcholx Could you check in Documents\Electronic Arts\The Sims 4 if you have any save games there ?
I'm guessing your game was using the local one up to now and now changed to oneDrive.
You can find instructions on how to stop Sims from using oneDrive here: https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370 It does has a "saves" folder. But, when I open it, it's empty. However, when the game is open, it shows a save file
The folder under saves is titled "scratch"
You can see at the bottom of the screen that I have game open
@knxcholx Your issue is likely to be that you have a folder in OneDrive and a different one the game is using. Head to that link about OneDrive to get sorted so OneDrive isn't touching Sims and your files are all where the game actually is looking for them.
My local drive has nothing in my documents. I think everything is in OneDrive
@knxcholx Crin asked me to take a look since this may well be a system/OneDrive issue. To be thorough, please download Everything, from VoidTools, which is a much more efficient search tool than the one built into Windows. Search for Slot_ and post a screenshot of the results. The file paths should show up along with the names, but if the paths are cut off, expand the window sideways until you can see the full location.
Please check onedrive.com for your missing save as well, both in My Files and the Recycle Bin.
I also want to double-check the locations you've been posting. Your screenshots show two different usernames, ilove and Kenna, which may mean two different sets of folders or simply a weird naming convention. So please open a File Explorer window, click This PC in the left panel, double-click the C drive, then open Users and let me know what usernames you see there.
It shows two different names because the email that's attached to the account that I use to log into the computer begins with "ilove". The OneDrive account has my name attached to it. But they're both my accounts
