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fishgirl538's avatar
fishgirl538
6 years ago
Solved

My Sims 4 keeps updating

Hello, my Sims 4 won't stop updating, and it's been updating for  3 months now. I tried repairing it, deleting the cache, and uninstalling and then installing. Nothing seems to work, and I'm pretty w...
gameplay issue
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago

    Hi @fishgirl538 

    It's a good question and always smart to check. 🙂 Uninstalling a game you've registered and played through Origin shouldn't wipe the game saves. Saying that, we will always advise making a back-up just to be safe. I'll cover how below.

    Let's try this sequence of troubleshooting:

        1. Repair your game: To repair your game:
          1. Select My Game Library in Origin.
          2. Right-click on the game tile.
          3. Select Repair Game.We'll repair the game. Click on the spoiler tag to see the steps. 
            Keep in mind that the file check can take up to an hour to complete depending on your computer's hardware. After repairing the game, see if the uploading is still an issue. 
        2. Make a Back-up: It's always good to have a back-up in case anything goes unexpectedly. To do this, head to Documents > Electronic Arts > The Sims 4 and copy the file. Paste it onto your desktop and you are ready to proceed with the next step. 
        3. Uninstall, clear origin cache again and reinstall the game: Check out this guide on how to clear origin cache if you're unsure of those steps. 
        4. Clean boot. This is thee next step, should the issue persist. We have an EA Help guide for this too called "How to clean or safe boot your PC or Mac" that will provide a step-by-step walk through of how to perform that. 
     

    Please let us know if those steps have helped you with this. 

    - EA_Lanna

fishgirl538's avatar
fishgirl538
6 years ago

Hi @EA_Lanna 

I uninstalled Origin. I was also wondering if uninstalling the game would delete my packs? 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @fishgirl538 

It's a good question and always smart to check. 🙂 Uninstalling a game you've registered and played through Origin shouldn't wipe the game saves. Saying that, we will always advise making a back-up just to be safe. I'll cover how below.

Let's try this sequence of troubleshooting:

      1. Repair your game: To repair your game:
        1. Select My Game Library in Origin.
        2. Right-click on the game tile.
        3. Select Repair Game.We'll repair the game. Click on the spoiler tag to see the steps. 
          Keep in mind that the file check can take up to an hour to complete depending on your computer's hardware. After repairing the game, see if the uploading is still an issue. 
      2. Make a Back-up: It's always good to have a back-up in case anything goes unexpectedly. To do this, head to Documents > Electronic Arts > The Sims 4 and copy the file. Paste it onto your desktop and you are ready to proceed with the next step. 
      3. Uninstall, clear origin cache again and reinstall the game: Check out this guide on how to clear origin cache if you're unsure of those steps. 
      4. Clean boot. This is thee next step, should the issue persist. We have an EA Help guide for this too called "How to clean or safe boot your PC or Mac" that will provide a step-by-step walk through of how to perform that. 
 

Please let us know if those steps have helped you with this. 

- EA_Lanna

  • fishgirl538's avatar
    fishgirl538
    6 years ago

    @EA_Lanna ,

    Ok it worked to stop the updating, but it caused something else. I tried deleting the cache, clean booting the computer, repairing it, and disabling Origin in game. Oh sorry, I forgot about the problem. The problem is when I click play it will close out for a split second then be in the same play screen as it was before I pressed play. This actually happened before the updating, but that was 4 months ago so I forgot what I did to fix it... I also figured out that it was on all of my accounts on the computer. Not just my main one. So like if I were to play Sims 4 on my other account, it would do the same thing. Please help. I literally went through so many sites and found no help.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @fishgirl538 ,

    Okay so glad we could fix the update issue. Now you mentioned you've another one and that you've had it before just can't remember what fixed it at the time?

    I can't quite understand what the new issue is. Could you try to expand on it again. Are you able to play the game?

    Thanks,

    - EA_Lanna
  • fishgirl538's avatar
    fishgirl538
    6 years ago

    @EA_Lanna ,

    No I can't play the game. When I click play it tries to start it, but then it goes back to same page.

  • fishgirl538's avatar
    fishgirl538
    6 years ago

    Hope you get something out of that...

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @fishgirl538, 

    Yes we did actually. ^^ Thanks for sharing it. 🙂 It looks like you've a Windows update pending so we'll try updating that. 

    To find it 

    1. Open the Control Panel
    2. Click on 'Windows Updates'
    3. Search for Updates
    4. If there are updates available there'll be a button titled  'Install Updates' or 'Optional updates'. Select those.

    Give that a go @fishgirl538. Check and see if that helps. 

    Thanks, 

    EA_Lanna

  • fishgirl538's avatar
    fishgirl538
    6 years ago

    @EA_Lanna Ok thanks! That might be a while since we have to free up storage -.-

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @fishgirl538,

    That's great news!!:D We went on quite the journey there but I'm delighted you're back up and going.

    Happy Simming o/

    - EA_Lanna

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