Forum Discussion

andriodpeach's avatar
andriodpeach
6 years ago

No redemption code on dlc purchase email

Hi all,

I purchased The sim 4 university expansion pack through the origin dashboard. 

I received the email of my purchase, but I cant seem to find the redemption code anywhere.

I have already downloaded the expansion pack fine. 

Does anyone know where I can locate the redemption code for my own record keeping?

I have tried to right click on the sims 4 > properties - I only saw the redemption code for the original game, I cant seem to do this for the expansion packs.

I have lodged a case, and have now been waiting 1.5 hr on the case information page, the little loading circle keeps spinning. Is this normal, like waiting in a que?

I have never used the live chat function is this the normal wait time?

Is there a better way to contact EA it seems the help page really prompts me to use the forums, as if there is no support from EA itself.

gameplay issue

1 Reply

  • RandomBuzziness's avatar
    RandomBuzziness
    Seasoned Ace
    6 years ago

    @andriodpeachYou should be able to find proof of purchase for all of your Origin downloads in your Order History. While logged in to Origin, you can check your order history by clicking on the Origin button in the top left and then selecting Order History. That will take you to the Customer Portal in myaccount.ea.com. All of your Origin purchases should show up there.

    The only time I can remember receiving activation codes is when I purchased Sims games through outside retailers, like Target, Walmart, etc. I could be wrong about that one.

    I think the response time on the EA Tech Support site varies with the level of current demand on their site. I've seen some pretty high estimated wait times but I've also had other times with no wait at all. EA staff definitely seems to be monitoring these forums and they have replied to some of my posts here in the past.

    Good Luck! Btw- I am also planning on downloading Discover University later tonight :D

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