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Asheck6's avatar
Asheck6
Rising Novice
1 day ago
Solved

Purchased pack not showing up in-game

Purchased Royalty and Legacy, pack won't show up in the game. I've tried uninstalling, clearing cache, rebooting, several times.

  • Hey Asheck6​

    If you navigate to Marketplace > My Collection, does Royalty and Legacy appear as deactivated? If so, you'll need to click 'Pack Selection,' select the deactivated pack, and click confirm to activate it. 

    Let us know what you see, thanks! 

5 Replies

  • Asheck6's avatar
    Asheck6
    Rising Novice
    1 day ago

    when in outfits or build mode it shows a greed out spot and that i dont have the pack

  • Asheck6's avatar
    Asheck6
    Rising Novice
    1 day ago

    Hey, it doesnt show deactivated, it just show owned

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Asheck6​

    If you navigate to Marketplace > My Collection, does Royalty and Legacy appear as deactivated? If so, you'll need to click 'Pack Selection,' select the deactivated pack, and click confirm to activate it. 

    Let us know what you see, thanks!