Forum Discussion

Hi there, sorry I replied late but I tried your suggestions and it sadly didn't work. My computer runs on windows and I know I might seems old saying this but how do I add a case? otherwise my game is still broken. 

sincerely,

Armorysavior

18 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Once you've run the dxdiag, you can attach it to a post in this thread.  That way, I and anyone else who tries to help can read it and make suggestions.  It doesn't contain any personal information, by the way.

  • armorysavior's avatar
    armorysavior
    5 years ago

    So, I opened up dxdiag and it for some reason didn't show a little bar that says "run 64 bit DxDiag" and how do I attach dxdiag to this post/thread? and my Sims 4 worked until I re enabled my mods. so yeah 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Below the text field where you type your reply, there's a paper clip icon with a button next to it.  (The button says Browse for me, but it depends on the language.)  Click that button, find your dxdiag, and attach it.

    However, if your game works without the mods, then you know one or more of your mods are broken.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  You could look for updates for some of the mods, or at least a message that a given mod was confirmed to work with the latest patch (1.65).  Any responsible modder should list compatibility on the mod download page or in its documentation.

    Other than that, you'll need to test your mods and see which ones don't work.  You can test in batches, setting aside any that are fine and splitting and retesting those that are not.  It shouldn't take too long to narrow things down.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Yes, that's the dxdiag, but it doesn't point to any specific mods that are a problem.  In fact, there aren't any obvious Sims 4 errors at all, just a bunch of crashes of a CBS Fantasy Sports app, a couple update failures, some warnings about your hardware not idling when it should (possibly due to an app running in the background), and one crash of a component of a framework that people use to write third-party apps for Windows 10.

    At any rate, you're still going to need to test your mods and see which ones are broken.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  You can check the sites where you originally found your mods for updates, or at least confirmation whether the mods work with the newest patch.  Otherwise, you'll need to test them yourself.  There's unfortunately no way to know for sure which mods are working and which ones aren't, other than to test.

  • armorysavior's avatar
    armorysavior
    5 years ago

    Hi there, I have tested my mods and my game is still broken. I have updated it several times and repaired it. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Then the issue is one or more mods.  What game version do you have installed?  You can see it along the bottom of the Main Menu, where you choose to load a game or start a new one.  Please post the full number you see, as in, 1.xx.xx.xxxx.

  • armorysavior's avatar
    armorysavior
    5 years ago

    I have the newest version, 8/18/20. I use a pc so it is 1.65.77.1020

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Okay, so you're fully updated and not running the Legacy Edition.  (I wanted to make sure, since that would be a simple explanation.)  Please download a fresh copy of one mod you like to use, one where the download page confirms that the mod works with the newest patch level.  Add the mod, nothing else, and see whether your game works.

    If this one mod causes a problem, try playing while your computer is completely offline, as in, disable wifi and/or disconnect the ethernet cable.  You can sign into Origin first and then put it in offline mode before launching the game.

    P.S.  If you happen to have any Sims 4 files on an external hard drive or USB stick, please let me know.  It shouldn't matter, but sometimes it does.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  That's great news.  Now you can download more mods, although it's still a good idea to add only a few at a time and test.  I'm not sure whether your old mods are out of date or somehow got corrupted, but those files might not be fixable.  And since you know your game works with mods in general now, it seems like the easiest thing to do is to get new copies of the mods you want to use.

  • armorysavior's avatar
    armorysavior
    5 years ago

    Thank you so much for your help, I will try out more mods and see if my game works or not. Again, thank you for your help.