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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Charged twice for expansion pack

Hi @Lchavez289, 

In some cases, there can be a pre-authorization charge pending. It's just the bank and service provider ensuring that the money is there to cover the order. Those pre-authorization charges should drop off on their own within 72 hours, depending on the card company or bank. Saying that, if you are seeing two completely finalized charges, please reach out to an advisor so they can take a look over this for you. 

You'll be able to confirm the status of the purchases by viewing your Order History and checking the status column by either purchase:

- EA_Lanna

7 Replies

  • cyberlisaaa's avatar
    cyberlisaaa
    2 years ago

    I was also charged twice for an expansion pack

    My order is 

    Please I need my refund

    It wasnt a problem with my bank I was charged twice for the purchase

    [CM Edit: Personal info removed, formatting]

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @cyberlisaaa 

    If you've been charged twice for one of your purchases, you'll want to contact the live support team so they can look into your account and billing details and remove any duplicate charges.

    Please contact live support using the link provided in the post above. 

  • cyberlisaaa's avatar
    cyberlisaaa
    2 years ago

    i went over there and there is no option for the problem i have, is there an email or something i can send a message to

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @cyberlisaaa 

    On the help site, you can select EA app as the product, then choose Orders-> I want a refund. From there, you'll see the current available contact options. 

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