Packs show as owned but are disabled in-game (Mac)

Hi,

I’m playing The Sims 4 on Mac and I’m having an issue with my packs.

I originally owned several packs from Windows, which show as “owned” but are marked as Windows-only in the EA App.

I have now repurchased Cats & Dogs on Mac, and when I launched the game, it showed all the new features as if it’s installed. However, in-game the pack appears as disabled, and I cannot access any of the content.

So right now:

• The pack shows as owned
• The game recognizes it on startup
• But it is not active in gameplay

Has anyone experienced this, or does an EA advisor know how to fix this? Could this be an entitlement or sync issue?

Thanks!