Forum Discussion

Re: does anyone know why my sims keep going bald?

@ieatgreenblood 

Do you have Mods or CC (or have you ever had them)? If you do please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache files mentioned and run the repair.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.

  • Exit your game then exit Origin. Please drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new Mods folder.)
  • Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.

If it was Mods/CC: If this fixes the issue I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.

Let us know how it goes. Thanks!


SheriGR ☕ – I don’t work for EA

2 Replies

  • Hello. I just bought the Sims 4 base game and seasons bundle.Previously, I have played sims 4 from an unlicensed game that I have downloaded (didnt use and CCs or mods there) but I have deleted every related file before buying and setting up the original game. Now every sim (except mine) is bald and naked. I have deleted the files with 'cache' in their names, repaired the game from origin, the CC/mod setting is checked, but I still receive 'Items removed' warning constantly. What should I do?

  • Psychotps's avatar
    Psychotps
    Seasoned Ace
    5 years ago
    @bgmbst

    If you saved the game with mods removed, even once, that will permanently remove ALL CC from all sims and all houses in that save. There's nothing you can do except manually put everything back in every house and every sim.

    Never save the game with mods removed unless you want exactly that to happen.