Forum Discussion

plumsiebob's avatar
plumsiebob
Seasoned Newcomer
2 years ago

Re: Profile picture not visible in the in-game gallery

I see now that it isn't visible on the start screen of the game either (where you choose to start a new game, load a game, etc.)

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @plumsiebob,

    Your picture in the Gallery should be the same picture that you use in the EA app- try updating your picture again in the EA app and let me know if it updates in-game please. 

  • plumsiebob's avatar
    plumsiebob
    Seasoned Newcomer
    2 years ago

    Hi, thank you for the reply. It isn't possible to change the profile picture directly in the EA app, it redirects me to the EA website, but I tried changing it on the site earlier today, as well as just now, but that hasn't worked, sadly.

  • Kittekass's avatar
    Kittekass
    Rising Rookie
    2 years ago

    I have the same problem!!! - I can see the picture on the EA myaccount page, but when I open the gallery - the place of the picture is blue, - there is no picture!

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Kittekass 

    Have you checked the in-game Gallery rather than the website version of the Gallery to see if your profile picture appears there? 

  • Kittekass's avatar
    Kittekass
    Rising Rookie
    2 years ago

    Hello, first I want to thank your team for a super good game and say that it has been my favorite for a very long time! 

    Yes, i can see it there, I added 3 pictures to. It is not visible only when I open the gallery page on the laptop. I'm sorry, I know it's a very minor concern and it doesn't affect or interfere with my game in any way, but it's weird and caught my eye.

    And I thought reading this post here that maybe there is a solution to this?!

    Thank you