Re: SIMS 4 can't buy content for teenager in Australia

Hi @ThundershockGame,

The only way to get an expansion on an child account, is by entering the productcode on the account. It's not possible to make purchases or receive games via gift on child accounts. 

This hasn't got anything to do with the ratings, but more about how child accounts work. 

https://help.ea.com/en-us/help/account/set-up-child-ea-account (last paragraphs)

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@EA_Jason wrote:

Hi @ThundershockGame,

The only way to get an expansion on an child account, is by entering the productcode on the account. It's not possible to make purchases or receive games via gift on child accounts. 

This hasn't got anything to do with the ratings, but more about how child accounts work. 

https://help.ea.com/en-us/help/account/set-up-child-ea-account (last paragraphs)

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@EA_Jasonshe is 13 so her account is no longer a child account is it?

Hey there, @ThundershockGame.

For most countries, age 13 will be appropriate for an adult account, however, it can differ depending on your country's requirements.

For more information on what ages are required for adult accounts, check out our Online Access for Child Accounts article.

Once your child hits that milestone, according to the date of birth on the account, then the Origin client will automatically run through an age-up process and grant access to adult features. From there, you can set Teen restrictions.

I hope that helps! 🙂

Arrenai 🐱

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@EA_Arrenai wrote:

Hey there, @ThundershockGame.

For most countries, age 13 will be appropriate for an adult account, however, it can differ depending on your country's requirements.

For more information on what ages are required for adult accounts, check out our Online Access for Child Accounts article.

Once your child hits that milestone, according to the date of birth on the account, then the Origin client will automatically run through an age-up process and grant access to adult features. From there, you can set Teen restrictions.

I hope that helps! 🙂

Arrenai 🐱

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Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

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Thanks @EA_Arrenai she is 13 and has a teen account that is linked to my account already. 

Does anyone else know why she still can’t get the SIMS 4 packs given as a teen account she should be able to?

bump @EA_Arrenai @jpkarlsen  anyone able to help?

I hope I can @ThundershockGame 🙂

We've also got an article about your households and teen accounts, perhaps the spend limit prevents her from purchasing the pack.

https://help.ea.com/in/help/origin/origin/origin-player-controls/

My own duaghter's account is not a child one, it's listed as teen 13-17 on the household account. Why then is this restriction on purchasing still there?