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kuba0398000's avatar
kuba0398000
3 years ago
Solved

Region Lock removal?

Hiya, A few years back, I bought the Sims 4 will on Holiday in Eastern Europe, and my Sims 4 has been stuck in Polish/Czech/Russian. I think this is due to some price difference, so a language barri...
gameplay issue
  • EA_Cade's avatar
    EA_Cade
    3 years ago
    Heya @kuba0398000,

    The game will use the location it was purchased in to set the available languages for install in some cases as you mention, but in some cases we have the ability to change this on your behalf.

    Please reach out tot an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can take a look into this and explore your options with you.
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Heya @kuba0398000,

The game will use the location it was purchased in to set the available languages for install in some cases as you mention, but in some cases we have the ability to change this on your behalf.

Please reach out tot an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can take a look into this and explore your options with you.
kuba0398000's avatar
kuba0398000
3 years ago

Hello,

I've contacted EA about this and now I've received a new tab on my Origin which contains all the available languages on the Sims 4.

ae3eb2ce-8d24-4185-a557-8581fdbd67bd.png

However, when I try to update the new tab, I'm presented with the following error and it doesn't look like there's anything I can do.

a5df1eb4-ee6d-410b-8b69-25e6fb3b7a10.png

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Heya @kuba0398000 

    I can't see your pictures, but I'm assuming you're seeing the issue in this thread now?

    If so, that's being investigated right now and hopefully I'll have an update to share soon. 

    • kuba0398000's avatar
      kuba0398000
      3 years ago

      Hiya,

      Im not sure if this is the issue mentioned in that thread, as I am able to download my original version of the Sims after I uninstalled it, however I cant update the new version that I recently received from EA. 

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @kuba0398000 Yes, I believe that's the same issue. Please keep an eye on the other thread linked above for any updates.

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