Royal Envoy NPC never spawned– Royal Legacy event/missed rewards Xbox One

During the Royal Legacy event on Xbox One, the objective “Play chess with the Royal Envoy” could not be completed because the Royal Envoy NPC never spawned, due to lot NPC overflow, even though the marker appeared on the chessboard. Causing missed event completion and rewards. 

The lot had many NPCs present. I tried calling the envoy, leaving the lot, switching Sims, and traveling worlds, but nothing worked. Because of this bug, I missed the Royal Envoy reward when the event ended.

This is clearly a spawn bug, not player error. I’ve already opened a support case ([Case #240199634]) and hope reporting it here helps the team track and resolve the issue.

Thanks for reviewing!

–Melissa

(Lifelong Simmer, since TS1 PC/Mac/Xbox)