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lelebaby25's avatar
lelebaby25
New Novice
3 days ago

Running slow and crashing mid gameplay

This has been happening for a very long time. At one time it was fixed but now it happens quite often. The game for one comes on and says i missing packs i will restart the game and than it may work after 3 times. Than for about the first 30 minutes of gameplay it works fine than all of a sudden the people im playing with freezes up but the surrounding people and cars still move but the time would be froze as well. Than it just shuts down  once every game play. It starting to become a problem where you dont even want to play and i pay alot of money for this game and add ons. Does anyone have a solution or still going thru this problem?? I have a HP ALL inone  computer but it started over the past year before it worked fine. 

1 Reply

  • lelebaby25​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know where the game itself is installed, according to the EA App.  Open the App, click Sims 4 > Manage > View properties, and list the file path you see there.  Or if you play through Steam, let me know where your Steam library is.