save file fails to load, restoring save doesnt work

@sUperJennI0727  Just to be clear, with a new save in a clean Sims 4 folder (fresh copy, nothing added to it), you still can't load into a household?  Do you get an error code?  If so, please post a screenshot of it.

Either way, please also run a dxdiag and attach it to your reply.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Yes! Thats correct, extremely bizarre cuz i was 10000% sure that a mod free, fresh save would allow the household to load. But to my horror, even with no mods, and taking out the save files that existed (me thinking they are corrupted) the game will play the stinger music like its GOING to load into the household, but after the stinger plays the loading screen is still there 😭 I also wonder if the tray files for the houshold are corrupted, im just not sure how or why that would happen. It was giving me an error code, but now its not coming up so ive just attached the dxdiag file. thanks so much! 

@sUperJennI0727  Try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account or any email.  (Just keep declining to add an email address.)  You'll be able to launch Sims 4 without reinstalling anything, but your saves and other data won't be available.

If this doesn't help, try playing in a clean boot, still in the new account:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If you do get another error message, please post a screenshot.

getting a household to load in a new windows account worked out fine. I moved the household in question's tray files over and i got the same error. So, im thinking the files are corrupted. However, upon trying to just play a mod free fresh save, i got that error message that sometimes pops up and i've attached it