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@xalexh77 Is this an issue for your Sims in other households? Is the issue present if you begin a new game save and move her into a home there? When did the issue just begin or has it always been there? Do you use Mods/CC?
If the issue is there for other Sims and in a new game save you can try:
A game repair:
• Open Origin, click ‘Game Library’ then right-click Sims 4 > Repair Game
• If you’re on PC, make sure to let it run until it has completed all repairs (it will do the base game first, then run through each of your DLCs (Expansion Packs, Game Packs and Stuff Packs).
• If you’re on Mac, the repair in Origin will only repair your base game. Learn why and how to repair your DLCs (Expansion Packs, Game Packs and Stuff Packs) at this link: https://bluebellflora.com/2020/06/17/repairing-sims-4-packs-in-origin/
Test without Mods/CC and by removing the cache file:
Please move your Mods folder from your "The Sims 4" folder [Documents > Electronic Arts > The Sims 4] to your desktop (save it for reference) and delete the localthumbcache.package file in your “The Sims 4” folder. Then check in a new game save to see if this issue is still occurring. If the issue is gone, please re-add the Mods/CC one at a time until you find the one causing the issue. If you have a lot of Mods/CC you can try the 50/50 Method.
- SheriGR5 years agoHero
@xalexh77 Hello back! 😊 What I meant is Mods and Custom Content. There is some great information on use of Mods/CC at this link: https://answers.ea.com/t5/Bug-Reports/PLEASE-READ-Usage-of-Mods-and-Custom-Content/m-p/3936231/highlight/true#M123557
There is additional troubleshooting information at this link as well: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#M15260
Did it make any difference to run the game repair? Since you are on Mac please refer to the link on BluebellFlora's website. (Mentioned in comment #2 - directions in the spoiler tag.)
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