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wrc5d7hl592i's avatar
wrc5d7hl592i
Newcomer
23 hours ago

Sims 4 Not Playing

Today, I have had the reoccuring issue of my sims 4 when i hit play, taking me to the world map and making me choose my family, but when i hit play there it acts like its loading but takes me right back to the map, ive tried other houses and it did the same thing, i had even created a new save and it did it.  Its been about 3 hours now of this and I honestly dont know what to do.  Ive "repaired" and deleted and reinstalled the game, ive also turned off my computer and put it back on multiple times.  Its given me an error code saying the game failed to load and its reccomending me to relaunch which i have, MULTIPLE TIMES. i did go to build mode to see if that worked and if i could see my charaters, the buildmode part worked but i did not infact see any of my charaters, i honestly would really like a fast response i did spend money on packs.

crashing
error code

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    10 hours ago

    Hi wrc5d7hl592i​ 

    Could you please provide the following information

    -  Are you using mods/cc in your game ? Please remove them and test without them if you do.
    -  What platform are you playing on (PC, Mac, Playstation, XBox)
    - Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.

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