@Smiller765 You should be able to get a refund, but you'll need to contact EA customer support to request it. (Sims 4 DLC isn't eligible for automatic refunds.) When you contact support, explain the double purchase, and the support rep should be able to help you. If not, try again later with a different rep.
@Smiller765 You should be able to get a refund, but you'll need to contact EA customer support to request it. (Sims 4 DLC isn't eligible for automatic refunds.) When you contact support, explain the double purchase, and the support rep should be able to help you. If not, try again later with a different rep.
But HOW can I contact them? I can't find a viable link or email with which to request the refund. I just accidentally purchased something thinking the new pack was out (doh!).
Please help!!
I would probably start with the Help Center link at the bottom of the page.
Yeah, tried that for multiple HOURS before coming here for help. Thanks, though.
@MamaKatz_cck I would strongly suggest using live chat rather than email, as the latter can be unreliable. Go here:
https://help.ea.com/en/help-contact-us/?product=ea-account&topic=missing-purchased-items
and see whether you have the live chat option. If not, try a different topic.
