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snazzyjans's avatar
snazzyjans
Seasoned Newcomer
6 years ago

Sims 4 Website "Access Denied"

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.60.54.1020
What expansions, game packs, and stuff packs do you have installed? Not Relevant To The Issue
Steps: How can we find the bug ourselves? Open any page from the www.ea.com website
What happens when the bug occurs? A mostly white page comes up saying "Access Denied" in bold, with the text under it saying "You don't have permission to access "http://www.ea.com/" on this server." Under that it says "Reference #18.66c90845.1580062518.1b390edf" or a similar code (it changes every time this page comes up)
What do you expect to see? The page I wanted to see when I clicked on the website
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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This is what I described - the page it takes me to.

gameplay issue

5 Replies

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  • SheriGR's avatar
    SheriGR
    Hero
    6 years ago

    @Snazzyjans Myself and another helper have tried to reproduce your error when accessing the EA.com website without success. (We tested in Chrome and Firefox). So...

    We were wondering if you may have had an access error at one point that is currently cached in your browser. To check if this is the issue please clear your browser cache and try to access the website via a private or incognito window and see if the error is gone.

    Please let us know how it goes. Thank you!

    SheriGR ☕ – I don’t work for EA

  • Vampitch's avatar
    Vampitch
    3 years ago

    I'm having this problem as well, I've cleared my cache, I've used different devices at different times and it seems be repeating.

    Access Denied

    You don't have permission to access "http:/www.ea.com/games/the-sims/the-sims-4/store/browse" on this server.

    I was looking through pack item images to see which pack to get next, after I check out about three, images stop loading and I get denied access to the whole website. What is this?

  • PipMenace's avatar
    PipMenace
    Hero
    3 years ago

    I had a similar error late last night - white screen, telling me I didn't have permission to view the website in my country (I'm in the US). This morning, the site loaded again as normal.

  • Vampitch's avatar
    Vampitch
    3 years ago

    I am in Europe, it seems to go back to normal after some minutes (like half an hour), but then repeats again. It's as if there is a limited viewing quota and then it needs to cool off

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with The Sims 4 please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

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