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Hi,
this sucks yeah. What have you tried so far for solving this Bug?
If you like you can Troubleshoot like this:
1.) If you haven't already tried, you can go into your Dokuments > Electronic Arts
You should see your Sims 4 folder. You can rename this folder to " Sims 4 old" or whatever you like. This will be your backup for all your saves and mods etc. (EA or The Sims will generate a new folder for you named "Sims 4" later) You can also copy it and save it somewhere save so things wont get lost.
2.) Now you can savely go to your EA App and click the option to: "repair game" (BUT ONLY if you renamed the folder or saved it somewhere save!)
3.) Now. Try to run the game, and see if it looks normal for you now. In this stepp all your Sims should be gone but don't worry, nothing will be lost since we renamed or saved your older sim folder somewhere else.
If your game looks normal to you now, you can exit the game (you dont have to save).
4.) Navigate to your OLD folder and move your saves, mods, screenshots and tray folders from this one into the newly created The Sims 4 folder.
you can also read following steps here: https://www.patreon.com/posts/60354063 and here https://www.patreon.com/posts/60349367
I hope this will help. If not. Let me know 😇 Good Luck!
This fixed it! Thank you so much!
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