Hi Clowoo0527
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Close the game
- Copy the save game with the error from Documents\Electronic Arts\The Sims 4_Old\Saves to the new Documents\Electronic Arts\The Sims 4
- Start your save game
- Check if you still have the error and if you do, try the double load again.
- Report back with your results for further steps on how to get your stuff back.
Please also provide any LastException files in Documents\Electronic Arts\The Sims 4 you get.
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
*Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.*
