Stuck on "Attempting to Connect" on the Gallery

a few days ago i turned 16 and finally got the gallery. everytime i try to connect to it tho, i get stuck on the "attempting to connect" pop-up and my only option to keep playing is to click "stay offline". i've already tried alot like clear cache, delete mods, run game as administrator, repair game, etc. but nothing works. can anyone help me out?

the gallery

EA_Solaire
2 years ago
Hey there @faye87429,

It sounds like your EA account hasn't been fully upgraded yet to allow you online access- this isn't something we can look into over the forums since we don't have access to your account details, so live support will need to investigate into this further with you and make sure your account now has full access.

You can contact live support from the help site by submitting a request here. Let me know if you have any issues reaching live support there.

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EA_Solaire
Community Manager
2 years ago
Hey there @faye87429,

It sounds like your EA account hasn't been fully upgraded yet to allow you online access- this isn't something we can look into over the forums since we don't have access to your account details, so live support will need to investigate into this further with you and make sure your account now has full access.

You can contact live support from the help site by submitting a request here. Let me know if you have any issues reaching live support there.
faye87429
2 years ago
@EA_Solaire Hey, thanks for your help, but i don't know how to submit a request, i can't find it on the site, could you maybe help me with that?
EA_Solaire
Community Manager
2 years ago
@faye87429

Under the Game Support option, you'll select EA app as the product, then Manage My Account-> I want to update my EA Account information and you'll be taken to the current available contact options.
faye87429
2 years ago
@EA_Solaire when i hover over the "Manage my Account" Button, i don't have this option, i'm really confused right now haha
EA_Solaire
Community Manager
2 years ago
@faye87429

Try this direct link please instead.
faye87429
2 years ago
@EA_Solaire thank you so much!
PurpleRose00
2 years ago
@EA_Solaire I have this exact same problem but I've always had online access. Should I make a new post or could you help me? 😭
m3lt_d0wnnn
Rising Novice
2 years ago
me too!! it worked up until about a few weeks ago (which is when i turned 18 so im wondering if it has anything to do with that)
i've repaired, restarted, and done pretty much everything but nothing is working
_oli_k_2018_
12 months ago
did it start working for you? cause my gallery isn't working and i was wondering if you could help
ItsLunaMusk
Rising Novice
10 months ago
none of this works, the game hasn't been able to connect for months, you are in breach of consumer laws!! Tell your * tech team to fix their * and stop ignoring the problem.