EA Staff (Retired)Hey @SimmerGeorge
Thanks for posting about this issue and providing some steps you've tried, Taking a look at your issue it seems you are having low FSP while playing Sims 4. Wanted to confirm if this is correct, if not can you provide further information on what happens when you try to play?
Regards,
@EA_Illium I would still apprieciate a second opinion if you don't mind participating in the thread I linked.
EA Staff (Retired)Hey @SimmerGeorge
Catching up on the thread you linked puzzlezaddict is one of our HEROS, they are an expert with Sims and so far it seems the troubleshooting there going through is to figure out why certain things aren't performing how they should be. I don't have anything additional to add with what they are going through I can continue to follow that thread and I can share this information with my team. If I have something new to update I will do so there.
For visibility going to close this thread since everything is happening over there.
Regards,
@EA_Illium I'm sorry if this comes off as rude but your reply was marked as a solution which to be fair it is not. I originally made this thread to report on my bad experience with EA Support. That was the original issue and I didn't really see it adressed in your reply.
It's not just that I didn't get my problem solved by Support and I'm whining about it, the issue is people who work as "advisors" for you are out there telling customers to launch video games in safe mode to deal with performance issues. That is not a thing, you shouldn't open so demanding applications like video games in safe mode which barely runs enough drivers to keep the PC on. It's the most counter-productive advice, since it's not meant to work this way and it can fully crash your PC. And at this point I'm not even asking for a solution to my problem. I am only asking for you to stop relying on scripts, lists and destructive advice when dealing with customer's techical issues and try to suggest thing directly correlated to the customer's individual problem.
The only proper support one can get for the products sold by your company is by people who don't even work for you, and the people who do work for you are clearly unable to fulfill that job. I wish I didn't have to be so rude but hey people pay tons of money on your products and it's only normal to expect proper technical support.
