Forum Discussion

Jeeppinen's avatar
3 years ago
Solved

The Sims 4 packs transfer to child's account

How can I transfer Sims 4 expansion, game and stuff packs from my account to my child's account? Or can I?

  • @Jeeppinen 

    If the other account does not own the DLC, the save files wouldn't transfer properly. 

    If you haven't reached out to live support via Twitter or Facebook yet, I'd recommend getting in touch with the team there as they can explore a few more options with you on transferring content between accounts. 

6 Replies

  • @Jeeppinen Hi there could you give us some information about which platform you are using so that you can get the right info for your issue. So are you on PC or one of the consoles?

    On console DLC is linked to the user account that paid for it and I can't think of a way around that other than to do what I do when I have a guest who wants to play the Sims for example and I set up a new save file on my game for them.
  • Jeeppinen's avatar
    Jeeppinen
    3 years ago

    Thanks for answering! I am on PC. Yes, I can transfer the files, no problem. Do the files include the packs as well? All the packs are bought with my account an now my child has own teen account linked to my parent account. I have understood that a game admin could do the transfer but when I contacted EA support they eventually started to tell about merging the accounts. I just want to tranfer the bought packs to my child.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there @Jeeppinen,

    If you're looking to transfer content between two accounts, that's something the live support team would need to take a look at with you- here on AHQ, we don't have access to your account details to look into this. 

    Please reach out to the live support team via Facebook or Twitter so they can explore some of those options with you on any content transfers. If you have any issues getting through to live support there, be sure to let me know! 

  • Jeeppinen's avatar
    Jeeppinen
    3 years ago

    Hi @EA_Solaire, thanks for helping me. Actually I made a support request #128728798 and I got myself twisted to a loop of changing people sending similar emails asking which accounts I want to merge. That's why I wanted to ask this issue from the community. I do not want to merge any accounts but get all the packs transferred. I can do the saved content transfer and that works really well, thank you! But does The SIms 4 work if the USB-stick transferred content is started in a Sims 4 account which do not have the extension packs? I am happy to accept an answer "You can not do that, buy new ones" but I would like to be sure prior to doing so. Anyways the packs would be used another family member only. If you can, please support. 😃

    Cheers!

    Jere

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Jeeppinen 

    If the other account does not own the DLC, the save files wouldn't transfer properly. 

    If you haven't reached out to live support via Twitter or Facebook yet, I'd recommend getting in touch with the team there as they can explore a few more options with you on transferring content between accounts.