I even used the origin reset for Mac tool, , signed in, repaired the game... still nothing! Every pack but HS. What else can we try?
NB!!!! Editing to say please back up your mods, saves and tray folders before you attempt this!
Another strange thing is that all day yesterday the world was showing up as pre-ordered, but now that is missing as well as the world. It's a whole new world right? Not one we travel via the phone to? I'll go back in and check, but as it's not a holiday destination, I doubt it, but I'm clutching at straws now!
I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:
"Hey everyone,
It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.
This is mainly dependent on which payment method was being used to place the order.
If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.
Thanks."
just waiting to hear back from an advisor now.
Thanks so much for the help! Fingers crossed! I found that when travelling with my teen the preordered image showed up again! It has a padlock and is telling me to pre-order! Not happening! I've bought and paid, so I hope it will right itself in due course. Thanks again! :D
Community Manager
@atouchofChaos wrote:
I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:
"Hey everyone,
It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.
This is mainly dependent on which payment method was being used to place the order.
If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.
Thanks."
Hey, that's me. 🙂
