I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:
"Hey everyone,
It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.
This is mainly dependent on which payment method was being used to place the order.
If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.
Thanks."
just waiting to hear back from an advisor now.
Thanks so much for the help! Fingers crossed! I found that when travelling with my teen the preordered image showed up again! It has a padlock and is telling me to pre-order! Not happening! I've bought and paid, so I hope it will right itself in due course. Thanks again! :D
