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Aoifee888's avatar
Aoifee888
Seasoned Novice
1 day ago

UNABLE TO GO ONLINE

Hiya, this is a new issue that has popped up over the last couple of days, on the one day I actually needed the gallery haha, my game has decided to block from connecting online, every time I try its stuck on the connecting screen but won't actually ever connect. All of my mods are up to date, I tried deleting the localthumbcache, and I repaired the game, but the issue is still there, just wondering how to fix this, whether its an issue any body else is experiencing, etc.. as I would really appreciate an answer, as I love the gallery, and would love to be able to get back to building my forever save file lol!

 

Thank you and I look forward to the response, 

Aoife x 

 

PS. It would be brilliant if I could get through to a human on the ea help website, as all it gives me is an ai agent, who doesn't help whatsoever, and just bypasses me to forums that either have nothing to do with my issue, or ones where I've already tried, and have told it.

crashing
freezing
mac

1 Reply

  • JonaO703's avatar
    JonaO703
    Hero
    3 hours ago

    Aoifee888​  Hi!  Oh, that is really frustrating!  Are you still not able to connect and view the Gallery?  I wonder if you have antivirus / firewall software that might be blocking it.  Have you added something or had an update recently?  Maybe check and see if you need to add an exception for the TS4 game.  You might also double check that the EA app is set to online.  

    I did some research and found one user had success with moving their TS4 folder to their desktop, repairing the game then launching it again.  This creates a new clean folder to test.  You can check the new save to see if the online connection is working first.  If it's working, then you can close the game, delete the newly created TS4 folder and move your original TS4 folder back to your Documents / Electronic Arts folder.

    Please come back and let us know if an of that worked or not.  Fingers crossed!

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