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KeeUchihaUzumaki's avatar
KeeUchihaUzumaki
New Traveler
8 months ago
Solved

[Under Investigation] Sims 4 gallery issues on console

My gallery is not showcasing my builds. I am connected to the internet. I deleted the app and reinstalled it. I restarted my PS4. Its been like this  for like 3 days now. I can play the game without ...
the gallery
  • EA_Cade's avatar
    EA_Cade
    7 months ago

    Hey all, 

    This issue should no longer be occurring as we released a fix to the Gallery servers earlier today. 

    Can you confirm if you still run into this now?

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
8 months ago

Sul Sul!

Just wanted to let you all know we're investigating this one, and have been able to reproduce the issue internally. 

I'll post any updates I get in this thread. 

Thanks!

  • Karfunkel2's avatar
    Karfunkel2
    8 months ago
    @EA_Cade Hi
    First : Sorry for my bad englisch.
    I allready searched for my problem, but found nothing that fits... so i am writing here...
    Now I started playing sims4 on xbox again and have no option shown to "klick on" so i can open the online-galerie ... No GALERIE sign on the startside nor during the live-playing.
    My own galerie opens without a problem.
    A half year ago this works with no proplems !! And i havn't change a thing... not the xbox, not the router, not the account... there were only the automatically updates for sims 4....
    Can u help ?
  • Karfunkel2's avatar
    Karfunkel2
    8 months ago
    @EA_Cade Just load the hole game new ... Now it works .... ufff
    Thanks and fairwell
    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      7 months ago

      Hey all, 

      This issue should no longer be occurring as we released a fix to the Gallery servers earlier today. 

      Can you confirm if you still run into this now?

      • KeeUchihaUzumaki's avatar
        KeeUchihaUzumaki
        New Traveler
        7 months ago

        The issue has been resolved. Thank you.

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