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Please try the following in this exact order without skipping any steps, even if you’ve done some of these steps already:
- Exit your game then exit Origin. Drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new Mods folder.)
- Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
Do not re-add any or your Mods or CC at this time. See if the issue is still present.
If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted.
If you have a lot of Mods or CC you can do so by via the 50/50 method. Let me know if you need directions on this.
The attached file was deleted bij EA_Darko because of the content. And somehow my advise disappeared in the process. Luckily now there is a solid fix for it. So i gave you a me too and kudo!
- 6 years ago
@Trismagistos Hi I was trying to find your message but couldn’t as they deleted my whole post due to the picture I added on it so I had to block out the picture and redo the post. Thanks for your help, I’m unsure what to do now as I have just run repairs on my games.
- Trismagistos6 years agoHeroI was working on a reply, @SophieBxnks, but I saw your message coming through. Best to send the crash report and then close Origin. Probably you did not follow all the exact and necessary steps to tackle the problem.
First you should exit your Sims game and directly after that you exit Origin. Now that you already exited your sims and your Origin has crashed try to log out of Origin so it is not working.
Go to the right Sims 4 folder: 'Documents\Electronic Arts\The Sims 4'
(I think you deleted the Sims In the Origin folder) Now please follow the steps @SheriGR gave you in her post and i think you will be fine.
Drag or cut and past the mods folder in the sims 4 = 'Documents\Electronic Arts\The Sims 4\Mods\' to your desktop and delete the localthumbcache.package from the mentioned folder.
Use the search option inside the earlier mentioned Sims 4 folder and delete al the files with the word 'cache'.
Then repair your Origin and after that repair your Sims by right clicking the picture of the Sims 4 in the Origin library and selecting the option repair.
Check if your game is okay by testing it without installing any mods. When it works fine, use the described 50/50 methode to replace your mods and test your game after each 50%. When the problem occurs again you know the outdated mod is in the batch you just replaced.
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