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Considering the error that you're seeing, it appears your OneDrive is syncing documents. We'd like to try having you pause OneDrive as follows, then work with a clean folder in order to confirm. Please try the following:
First, disable/pause OneDrive. Directions for this can be found at this link:
https://support.office.com/en-us/article/how-to-pause-and-resume-sync-in-onedrive-2152bfa4-a2a5-4d3a-ace8-92912fb4421e
Next, please try the following in this order:
- Exit your game and Origin.
- Move your 'The Sims 4' folder ( Documents > Electronic Arts > The Sims 4 ) to your desktop. (Save this "The Sims 4" folder for reference.)
- Then start the game, and a new 'The Sims 4' folder will be created by the game.
- Exit your game and Origin.
- Now re-add a copy of the 'options.ini', 'screenshots' folder, 'saves' folder, and 'tray' folder from the "The Sims 4" folder on your desktop into your new "The Sims 4" folder ( Documents > Electronic Arts > The Sims 4 ). Replace/overwrite the newly generated files/ folders with the old files/folders from the desktop "The Sims 4" folder.
Now see if your game will load properly.
If this fixes the issue please let us know. We could then provide information on permanently disabling OneDrive, if you like, once this is confirmed. Then we can review the 50/50 method also.
- 6 years ago
@SheriGR My game is working after I have followed your steps, however, I haven’t added my mods/custom content back in yet is that correct? Also yes I would like to completely disable my OneDrive syncing, it’s been driving me insane saying it’s full and I never understood what was happening
- SheriGR6 years agoHero
@SophieBxnks Excellent! That's great news!
To permanently disable OneDrive sync: https://www.windowscentral.com/how-disable-or-uninstall-onedrive-windows-10
The 50/50 Mod/CC troubleshooting method:
- Divide your Mods/CC from the folder on your desktop in half.
- Add one of the halves back into the game’s Mods folder. Now re-start the game and see if the issue is still gone in the vanilla/new game-save you made.
- If the issue did not re-appear with those added Mods/CC you can try adding the 2nd half from the desktop. If the issues did re-appear, try only adding half of those mods and see if the issue is present in the game...
- Continue in this pattern dividing the folders’ contents in half then half again as needed to eliminate in groupings which Mods/CC are causing the issue.
Once you find the Mods/CC that are causing the issues, check with the Mod/CC creators for updates that may fix the issues. Note: Do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
- 6 years ago
@SheriGR I’m having issues trying to disable One Drive, I’m following the steps on the link you sent me however when I type in “go edit.msc” I’m getting this message “Windows cannot find ‘gpedit.msc.’ Make sure you’ve typed the name correctly, then try again.” This keeps happening
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