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lathannspell's avatar
lathannspell
Seasoned Newcomer
3 months ago
Solved

White screen on 'manage worlds', no funds, but no MODS or CC

Hello! I would like to address a certain problem with my copy of the game, which started appearing on 25th of November (earlier everything worked FINE, with MODS and CC).  Just out of the blue game...
cc or mods removed
pc
  • lathannspell's avatar
    lathannspell
    3 months ago

    Hi crinrict​ !

    You totally nailed it! That was the problem. 

    In my case, it was ESET Internet Security, which sort of took over Windows Defender's assignments and probably latest ESET update messed thing up in terms of folder and applications access. What I did to make things right again was adding exceptions in ESET to the following files:

    • C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
    • C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Thank you so much for your help! 💚

crinrict's avatar
crinrict
Hero+
3 months ago

Hi lathannspell​ 

bit of a longshot but are you using controlled folder access on Windows Defender ? That has had the weirdest symptoms when blocking the Sims exe file.

  • lathannspell's avatar
    lathannspell
    Seasoned Newcomer
    3 months ago

    Hi crinrict​ !

    You totally nailed it! That was the problem. 

    In my case, it was ESET Internet Security, which sort of took over Windows Defender's assignments and probably latest ESET update messed thing up in terms of folder and applications access. What I did to make things right again was adding exceptions in ESET to the following files:

    • C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
    • C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Thank you so much for your help! 💚

    • crinrict's avatar
      crinrict
      Hero+
      3 months ago

      Hi lathannspell​ 

      thanks for letting me know. That is really a bit concerning that the game behaves this way with the antivirus blocking.

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