Can I switch from Origin to EA app and still not have to update Sims 4?

@Sheepiling @Sara1010P I did report the error/problem so hopefully it does get straightened out soon. I agree I also paid for it all so expect it to work even though I play 3 rarely now. Fingers crossed!

I own all the sims 4,packs, and the sims 3 basegame, but don’t think 3 is installed, just shows up there. I am very computer illiterate and am afraid to try to change from Origin to The EA app. Do they have any help pages? I’m so afraid I will mess something up. Does the program just do it itself, or do we have to know what we are doing? And the last time I played there was no pop up for the EA app.

@SheriSim57 Reinstalling one Sims3 Pack so far is the only issue I have had. I already had 4, Castaway and Sims 2 installed on Origin and when I update to EA app they were there and ready to play with no issues. ?

@Bluegayle TY, I read it was no longer a Beta version. How do you find the app to install?

"SheriSim57;c-18191258" wrote:
@Bluegayle TY, I read it was no longer a Beta version. How do you find the app to install?

I think it showed up on the top of Origin when I opened it last?

You can also click on the EA Icon bottom of forum page

I’ve been searching all the forums and this seems to be the closest related to my issue!

I have had Sims games for years. But haven’t played in a couple years. I have the Sims 4 and multiple packs/expansions.

When I went to recently redownload - I found Origin to not be a thing anymore - and now the EA app. Totally fine. I downloaded the Sims 4 through the app. And it shows all my packs that I own. It only shows two as installed and I can find those items in the game. But my 20+ other packs are having error codes saying that cannot install. When I go to “manage” and then “manage add-ons” it says I have to manage them in steam? But I don’t think I even used a steam account. I bought Sims 4 and packs directly from Origin.

Help!

"Katylou43768;c-18208496" wrote:
I’ve been searching all the forums and this seems to be the closest related to my issue!

I have had Sims games for years. But haven’t played in a couple years. I have the Sims 4 and multiple packs/expansions.

When I went to recently redownload - I found Origin to not be a thing anymore - and now the EA app. Totally fine. I downloaded the Sims 4 through the app. And it shows all my packs that I own. It only shows two as installed and I can find those items in the game. But my 20+ other packs are having error codes saying that cannot install. When I go to “manage” and then “manage add-ons” it says I have to manage them in steam? But I don’t think I even used a steam account. I bought Sims 4 and packs directly from Origin.

Help!

I think you're going to need to contact EA support. I've heard of people having trouble with missing Sims 3 packs after the switch to EA app, this is the first time I've heard of it happening to Sims 4 packs.

The customer support website is this:
https://help.ea.com/en/contact-us/

then choose Sims 4, the platform you play on, technical support and then downloads (or pick a different topic if you think a different one describes your situation closer) then pick the Chat With Us option and you should be able to get in contact with a support employee!

I think your issue might be too unique to your account for any one to have a plain easy fix it option for you to follow already posted.